Frequently Asked Questions

Everything you need to know about working with us

We are a source manufacturer with 12 years of experience. Our factory is located in Dongyang City, Zhejiang Province. We have our own R&D team, production workshops, and quality inspection system. You are welcome to schedule a video call or visit our facility.

Our production base covers 2,400 square meters, equipped with over 40 machines. The average monthly capacity is 100,000 units, ensuring timely delivery for large orders.

Yes. We offer one-stop customization services, including logo screen printing, custom packaging, and product design modifications. Please provide your design files in AI or PDF format.

The MOQ for standard products is [number]. For first-time clients, we accept small trial orders to help you test your local market.

In-stock samples are shipped within 15 days. Custom samples typically take 35 days. Sample fees are fully refundable once the subsequent bulk order meets the required quantity.

We implement a rigorous four-step quality control process:
1. Incoming raw material inspection
2. In-process production checks
3. Full inspection before packaging
4. Final random inspection before shipment

We strongly recommend Alibaba Trade Assurance. We also accept T/T, L/C, and Western Union. Typically, a 30% deposit is required, with the 70% balance due against the copy of the bill of lading.

After deposit and sample confirmation, standard orders usually take 30–90 days, depending on the order quantity and production schedule.

Yes, free of charge. We supply white-background photos, detailed real shots, model images, factory videos, and production process materials. Watermark-free files can be packaged and sent to support your listings on Amazon, Temu, SHEIN, your independent website, social commerce, and other cross-border platforms — helping you save on content creation costs.

All fabrics are selected from premium export-grade materials, including high-elastic nylon, quick-dry polyester, and naked-feel brushed fabric. They offer moisture-wicking, breathability, skin-friendliness, pilling resistance, colorfastness, and high durability. The fabrics are eco-friendly, odorless, and meet colorfastness and safety standards for exports to Europe, the US, Southeast Asia, and beyond. We can provide relevant test reports to support customs clearance and inspection.

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